Job Description

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and more than 340+ industry awards

What is your mission?

• Create learning materials that include but not limited to the following: elearnings, powerpoint slides, Facilitator and Participant guides, workbooks, handouts, huddle sheets and other learning documents
• Design learning programs geared towards application rather than just memorization
• Ensure materials created answer business needs and/or are targeted to closing performance gap
• Maintain and update Training Catalogue
• Collaborate with internal stake holders to produce effective training courses
• Conduct Training Analysis to identify needs to produce the correct intervention
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree in any related field
• Preferable with 2 years of working experience in the related field is required for this position.
• Experience in Training Design Implementation
• Strong background in elearning tools such as Articulate, Captivate, Ispring etc.
• High proficiency in creating learning objectives/outcomes with materials that achieves it
• Proficiency in Multi Media tools
• Fast working process is a must
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 340 industry awards, including being one of the best companies to work for in Asia. From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.