Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.Main Task:

• Drive Voice of the Customer activities, working with the Regional Customer Experience Lead
• This role is responsible for bringing the customer\'s voice into the organization and supporting a continuous cycle of understanding the customer perspective, ensuring insights are translated into action (supporting countries to ensure that appropriate actions are taken as a result of customer feedback), and measurement of impact
• Analysis of customer data (quantitative & qualitative) to extract insights - including, but not limited to, NPS surveys
• Administrative management of NPS survey program within the relevant IT systems and ensuring actions are followed up on
• Track VoC performance against defined KPI\'s
• Collaboration with the markets in Asia Pacific to discuss insights and drive action
• Preparation of a bi-annual Voice of Customer report summarizing insights, actions and recommendations for H1 2024; this role should lead the process, working collaboratively with the markets in Asia Pacific
• Alignments with the Global Customer Experience lead

Requirement:

• Minimum bachelor\'s degree in data analytics / business or other related field.
• Strong MS Excel & MS Powerpoint skills
• General IT literacy to quickly learn how to use systems such as MS Teams, Salesforce and Medallia
• Communication skills - particularly strong written (presentation decks) and verbal desirable
• Analytical skills - quantitative (including statistical analyses) and qualitative
• Attention to detail
• Learning mindset

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If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That\'s what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today \xe2\x80\x93 the world\'s leading chemical company. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams\xe2\x80\x99 performance.Join the team and connect with more than 117,000 other minds.Singapore, 01, SGBASF South East Asia Pte. Ltd.OtherInternship103705ATS_WCMS_WEBFORM

BASF