Job Description

:

• MNC
• Location: Raffles Place
• Duration: 2 years contract (subject to renewal)
• Salary: up to $5800

Support IT users and end user IT systems and devices, and coordinating with senior colleagues for implementing local projects.Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users.
• Respond to queries either in person, over the phone or over e-mail. Ask questions to determine nature of complex problems and walk customer through problem-solving process. Run diagnostic programs to resolve problems. Follow up with customers to ensure issues have been resolved. Run reports to determine malfunctions that continue to occur.
• Research and create technical procedures training manuals and train computer users. Setup, administer and utilize helpdesk tools, user self-service center and ticketing systems (BMC remedy, manage engine, etc.).
• Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software independently. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP and other systems independently. Install and troubleshoot computer peripherals for users independently (such as printers, scanners, etc.). Configure and troubleshoot user mobile phone with configuration (such as active sync, Wi-Fi access, etc.) and configure back end systems.
• Create and maintain an inventory for company IT assets (such as computers, monitors, phones, mobile phones, tablets, etc.) and create business plan forecasts.
• Perform other miscellaneous duties as directed by Manager.

Requirements

• Diploma / Degree holder in IT or non-IT related
• Minimum 5 7 years of relevant working experience, preferably in MNC environment
• CompTIA A+ or equivalent professional certification is preferred.
• Communicates well in English.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.comWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705Tel: 6950 9748Consultant in charge: So Boon Shyen, DebbieEA Licence Number: 02C4944Registration Number: R1111376

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