Job Description

Scope of Work

• Help develop a detailed ACM Training Plan for assigned projects
• Implement the ACM Training Plan and other related ACM activities
• Support Project Development and Implementation activities
• Prepare content and deliver training sessions
• Prepare content for online learning
• Evaluate results of training activities
• Report on the training progress

• Work closely with the Project and ACM teams to provide an environment for successful adoption
• Maintain a close working relationship with Lead and Senior Trainers, ACM expert, coaching, communications, and support teams for a successful implementation of change initiatives
• Help develop the ACM Training Plan for assigned projects
• Implement the ACM Training Plan for assigned project.
• Design and deliver training programs
• Prepares training accounts and scenarios
• Initiate course evaluation and analyze collected feedback
• Develop instructional materials, adoption of change scenarios, training collaterals such as manuals, quick reference guides, FAQs and exercises to support training for staff in close coordination with the technical team
• Design, structure and develop online content aligned with the adoption of proposed changes
• In coordination with the ACM team, contribute to a knowledge base for lessons learned and best practices relating to communications
• Conduct orientation briefings, webinars, road shows and training for management and staff
• Establish early-life and other support activities
• Respond to queries and concerns and escalate issues to technical and support teams whenever necessary
• Perform other tasks and ad hoc activities that may be assigned from time to time

• Must have a strong awareness and understanding of business processes and guidelines
• Experience in providing user support, troubleshooting, and issue resolution for IT systems
• Client-oriented attitude and experience in working in a multi-cultural environment
• Ability to manage multiple tasks and deliver quality output
• Must have excellent oral and written communication skills in English
• Must have the ability to refine and distill technical jargon into clear, layperson-friendly content
• Knowledge and experience in the implementation of IT projects in a business setting is an advantage
• Experience in conducting training and developing instructional materials is an advantage

• Work from home

• 8 hour shift