Job Description

SCOPE OF WORK

• Assess how changes brought by IT projects and initiatives impact people.
• Develop an overall adoption and change management (ACM) strategy and plan for the project or initiative.
• Prepare detailed plans for sponsor and stakeholder engagement, champion engagement, coaching, training, communication, resistance management, adoption measuring, and monitoring, and rewards and recognition.
• Lead the implementation of the ACM strategy, plans, and activities.
• Report on the ACM progress.

DETAILED TASKS AND/OR EXPECTED OUTPUT

• Engage and collaborate with various project teams and stakeholders to achieve a good understanding of IT initiatives and projects.
• Assess the business change impact of IT initiatives or projects by conducting impact analysis, stakeholder analysis, and measuring the users' readiness for change.
• Apply the ACM process and necessary tools in creating a strategy to support the adoption of change and ensure that the ACM strategy is aligned with important change initiatives undertaken by the organization.
• Work with the project team and business owner to integrate change management plans into the overall project plan.
• Develop and lead the implementation of ACM plans such as, but not limited to: (i) Sponsor Roadmap, (ii) Champion Engagement Plan, (iii) Coaching Plan, (iv) Communications Plan, (v) Training Plan, (vi) Resistance Management Plan, (vii) Adoption Measuring and Monitoring Plan, and (viii) Rewards and Recognition Plan.
• Build a network of Change Agents, Change Sponsors, and Departmental Change Champions, and ensure TORs are up-to-date.
• Engage and support the executive and business sponsors, managers, and departmental champions in the fulfillment of their roles as change agents.
• Identify potential areas of resistance to change and develop counter-strategies to reduce doubts, and uncertainties, and foster positive acceptance of changes.
• Recommend the best approach to the development of instructional materials, adoption of change scenarios, manuals, and quick guides.
• Conduct coaching, training, and communication activities.
• Maintain a close working relationship with coaching, training, communications, and support team members for successful implementation of change initiatives.
• Define and measure adoption success metrics and recommend and implement improvements as needed.
• Raise to the project manager any risks and issues related to ACM, including proposed action items to resolve the issue.
• Provide inputs to plans for the project's early life support and transition to the business-as-usual stage, including updates.
• Ensure ACM plans are up-to-date and relevant.
• Perform other tasks and ad hoc activities that may be assigned from time to time.

MINIMUM QUALIFICATION REQUIREMENTS

• Bachelor's degree in Information Technology, Psychology, Organizational Development, or related field.
• Having a strong awareness and understanding of business processes and guidelines is an advantage.
• Change management certification, such as Prosci, and a post-graduate degree is desirable but not required.
• Demonstrated experience in planning, leading, and coordinating organization-wide change management efforts, particularly of IT-based projects or initiatives.
• Experience with project management.
• Excellent command of written and spoken English.
• Problem-solving and root cause identification skills.
• Experience with IT project management methodologies and tools.

Job Type: Fixed term
Contract length: 6 monthsSchedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Preferred)