Job Description

Wihelmsen Ships Service (S) Pte Ltd



Wilhelmsen IT Services is looking for a new key member of our global team, based in Singapore.

Would you like to make an impact to people work by improving their IT knowledge on the latest Office 365 tools? Do you wish to work in an international environment that utilize the newest workplace technology and tools? If your answer is yes, join our global team for a career filled with opportunities and be equipped with the state-of-the art in IT.

We believe in proactive IT Support and want to empower our users with good knowledge of the tools essential for their job functions. In addition to the Office 365 tools, we utilize the functionalities in ServiceNow to automate as much as possible, enabling our team to focus on user interaction, along with technical issues that may require physical attention. We also focus highly on providing great service, so monitoring user satisfaction and identifying improvement potential is an integral part of this role.

This role will also coordinate local activities related to implementation of new business applications, infrastructure changes as well as management of local IT vendors.

If you are an experienced IT Support and customer oriented, you might be the person we are looking for.

What you will be doing:

• Identify end user training needs, provide input on training material, and arrange training sessions with special focus on Microsoft 365 tools.
• Being part of the 2nd Line team, assist 1st Line team when required, identify recurring issues and automation opportunities and report to line manager.
• Ensure local support in Applications, Network management, Server management, Order fulfilment, IT governance and IT security.
• Follow up with local vendor on contracts, identify needs and renewal cycle, liaise with Business associates and Vendor & supplier management.
• Provide Local Deskside Support.
• Ensure incidents and requests registered in global helpdesk system are handled according to SLA/ GSM principles and guidelines.
• Advice on IT investment budget.
• Provide accurate reporting as required.
• Act within the corporate governance policy.

Job Requirement
Required experience and skills:

• Diploma in Information Technology / Computer Science / Computer Engineering or its equivalent.
• Preferably 2 to 3 years of relevant working experience.
• Able to understand & convey complex IT scenarios.
• Possessed service minded attitude and ability to communicate with all levels within the business.

Sounds interesting? If you can see yourself in this role, please let us know why you are our new IT Coordinator, Asia Pacific.

More Information
Job Id
QMSZX56WEQJRPZQW4HM2
Job Function
Information Technology
Employment Type
Full Time
Position Level
Professional
Min. Education
Diploma
Min. Experience
2yrs
Location
186 Pandan Loop
No of Vacancies
1