1st line support (and possibly 2nd line support) for all internal users worldwide
Follow thru the Incident Management Process
Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
Proper investigation and resolution of tickets
Proper escalation of tickets that cannot be resolved on your end
Create knowledge articles and other information for end users / internal IT use
Monitoring of infrastructure and business systems
Requirements:
Diploma / Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
With at least 1 year of relevant technical service desk support / IT support.
Eager to learn new skills and obtain new knowledge
Good command in English
Additional info:
This is a permanent role
Working location in Jurong East
Interested candidates must be open to support staggered shift hours (Mondays to Fridays, no overnight shift), and weekends support.
Training is provided
To apply, please visit and search for Job Reference: 21576
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
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