Job Description

Responsibilities: * 1st line support (and possibly 2nd line support) for all internal users worldwide * Follow thru the Incident Management Process * Log all relevant tickets (incidents and s Responsibilities: 1st line support (and possibly 2nd line support) for all internal users worldwide Follow thru the Incident Management Process Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system Proper investigation and resolution of tickets Proper escalation of tickets that cannot be resolved on your end Create knowledge articles and other information for end users / internal IT use Monitoring of infrastructure and business systems Requirements: Diploma / Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent With at least 1 year of relevant technical service desk support / IT support. Eager to learn new skills and obtain new knowledge Good command in English Additional info: This is a permanent role Working location in Jurong East Interested candidates must be open to support staggered shift hours (Mondays to Fridays, no overnight shift), and weekends support. Training is provided To apply, please visit and search for Job Reference: 21576 To learn more about this opportunity, please contact Yingying at We regret that only shortlisted candidates will be notified. GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239