- Engineering role: Administration of Desktop, Serve, Printer, Network Device (firewall, router & switches), rinter, etc.r
- Helpdesk role: Troubleshoot hardware and software issues in workstationsHelpdesk
- Provide end-users IT support including email, user access rights, telephone system, printer, onsite or remotely.
Systems
- Manage server and Domain environment, including installation, configuration, administration, and troubleshooting.
- Perform backup, OS patching, and regular maintenance of systems
Manage FTP by creating accounts based on requirements.Network
-Networking and troubleshooting to ensure security connectivity in LAN and WAN environments.
- Manage the internal VOIP network and firewall policy
- Set up VPN with customersVendor management and Others
- Manage third-party IT vendors, ensure timely renewal of IT services and maintain IT Asset Inventory
- Support in annual budgeting in every December.
- Implement IT procedures, prepare SOP and documentation.- Ad hoc project assigned
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