Job Description

Responsibilities:

• Install and configure computer hardware operating systems and applications on-site

• Monitor and maintain computer systems, wireless and network infrastructures

• Liaise internally and externally either face-to-face or remotely to help set up systems and / or resolve issues

• Troubleshoot system and network problems, diagnose and solve hardware and / or software issues

• Manage and troubleshoot network hardware including routers, VLAN, switches, firewalls, wireless, VPN

• Invoke problem escalation process to next level of support when required

• Conduct safety checks on computer equipment

• Replace parts and devices when equipment is faulty

• Set up new user accounts, profiles and handle password issues

• Support roll-out of new applications

• Test and evaluate new technology

• Pre-setup technical requirements for meetings when needed

• Keep track of license expiration (e.g. domains registration / software license expiry)

• Administration control for applications (e.g. SAGE Accpac, Reuters, Bloomberg, Active domain & domain controller, Antivirus management, Office 365, Exchange online 365, MS teams etc)

• Manage and ensure PABX system across sites is operational

• Support internal teams on Boardvantage / easishare applications

• IT inventory management (e.g. IT asset disposal and asset stocktaking)

• Perform data backups, recovery and migration operations

• Perform other duties as assigned
  

• Diploma in Computer Science / Information Technology or equivalent

• Minimum 3 years of experience in IT / Desktop technical support

• Good troubleshooting and problem-solving skills

• Independent, responsible and pro-active

• Able to perform under pressure

• Possess positive attitude, customer oriented and willingness to learn

• Strong technical background in ICT foundation and support

• Possess strong technical knowledge and working experience in Windows server system administration and Microsoft related products

• Possess good knowledge in cyber security best practices