Job Description

Responsibilities

• Support Microsoft 365 (Exchange Online, SharePoint, MS Teams, OneDrive, etc). Administer Active Directory, responsible for system backup, server administration and support the network infrastructure.
• Diagnose, troubleshoot and resolve problems pertaining to servers, workstations, laptops, computer peripherals, WiFi access points, firewall and network appliances.
• Onsite support and educate user on the usage of computer hardware and software.
• Assist with new systems testing and implementation.
• Maintain accountability and accuracy of all IT assets inventory.
• Be involved in the execution of IT system disaster recovery / projects.
• Project manage vendors and contracts to ensure contractual obligations are met.
• Liaise with IT vendors and service providers for the delivery of IT solutions and services.
• Responsible for documentation of work processes, system workflow and operating procedures
• Assist in onboarding users and maintain up-to-date users access record in all IT systems.
• Ensure IT security and procedural changes are adhered to industry best practices.

• Minimum Diploma in Computer Science.
• Minimum 5 years of relevant working experience of which at least 2 years in IT server administration and support.
• Working experience in Window Server, Active Directory, DHCP, webserver.
• Experience and good knowledge with POS and Opera Hospitality are highly preferred.
• Hands-on knowledge in latest version of Microsoft Windows Server, SharePoint, Office365, Azure.
• Possess web development skill will be advantageous.