It Help Desk
Singapore, Singapore
Job Description
- Installation and configuration of operating systems and software for PC
- Provides support for users and various clients
- Diagnose and Resolve Hardware and Software issues
- Assisting users with the operating system, email, and software-related issues
- Install and support network printers
- Install and support Anti-virus
- Coordinate with equipment and 3rd party vendors to resolve problems
- Assist in network and wireless troubleshooting and network connectivity issues
- Deployment of PC, Notebook, and Printers for temporary staff
- Configuration of VoIP phones, Communication Handheld devices, and Smartphones
- Processing of service requests
- Managing active directory accounts creation and file rights management
- Ensure cases and service requests are resolved within SLA
- Constant improvement on current practices to streamline processes Requirement
- Strong hardware and software knowledge
- At least 2 years of experience in providing technical support
- Must be familiar with Windows operating system
- Good planning, analytical and negotiation skills
- Good interpersonal and communication skills
- Must have in-depth interest in IT support and must be IT savvy
- Able to multi-task and work independently
- Provide friendly customer service to users and clients
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Job Detail
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Job IdJD1157013
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned