It Service Desk

Quezon City, Philippines

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IT Service Desk

First point of contact for customers seeking technical assistance over the ticketing system, phone , or email/chat.
Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by the customers
Walk the customer through the problem-solving process
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Attend trainings required to improve customer service
Help analyze pareto of issues, root cause, and propose improvements
Attend regular meetings with the IT Service Desk Man

Qualification:

Candidate must be graduate of Bachelor's Degree in any IT Related Course
Must be open for Project Based employment contract 1yr guaranteed renewable
Must be willing to work on a shifting schedule (morning, mid and night)
Amenable to work in Zeta Tower, E. Rodriguez Jr. Ave. (C5), Bridgetowne, Quezon City
Must have at least 6mos to 1yr IT Service Desk / Technical Support / Customer Service Experience
Knowledge in software installation, configuration and troubleshooting concerning OS, anti-virus programs, internet browser, emails, & client application
Knowledge in Ticketing Tool, Familiarity in Service Requests, Incident Management and Remote application tools

Job Type: Fixed term
Contract length: 12 monthsSchedule:

Application Question(s):

Education:

Experience:

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