Job Description

Job Scope:

• Providing level 1 and 2 technical supports for video conference, computers, printers, software, hardware, network, and system in the company.
• Responding to support ticket timely and upkeep user satisfaction.
• Administer and support Microsoft Office 365 platform for Microsoft Teams, SharePoint online, Exchange Online and the Office apps.
• Manage user in Active Directory, mailboxes, shared mailboxes, and distribution lists on Exchange Online (Office 365).
• Onboarding new joiners including setup their laptops or desktops and run through an IT induction on their first day.
• Timely offboarding leavers on their last day to ensure no accessibility of the company’s resources thereafter and archiving of their data.
• Have good knowledge with networking on TCP/IP, LAN, WAN, IP addressing, DNS, DHCP, IPSEC to provide network troubleshooting.
• Inventory management of our IT equipment for the Asia offices and remote colleagues.
• Deploy, troubleshoot, and maintain our IT systems and hardware.
• Creates and maintains efficient documentation for IT standards, policies, procedures, and knowledge database.
• Weekly IT meeting in the evening with the IT team.
• Ad hoc tasks as assigned

• Proficient with troubleshooting in Windows 10/11
• Knowledge of Microsoft Office 365 Suite - Office, Teams, Exchange, SharePoint
• Knowledge of PC hardware, software, and networking protocols is essential.
• Ability to communicate effectively both orally and in writing.
• Ability to quickly identify problems and implement solutions with minimal downtime
• Independent and team worker, able to work under pressure and willing to learn
• Good to have – knowledge with Cisco Meraki, Darktrace, Mimecast, Microsoft Defender, Intune
• Good to have – certification CCNA, ITIL, Comp TIA

• Keyboarding skills and computer proficiency with software knowledge to include MS Office
• Excellent interpersonal, written, and oral communication skills required
• Strong customer service and presentation skills
• Able to analyze customer needs and reach acceptable solutions
• Comprehension and adherence to company procedures and policies required
• Able to effectively manage team members while participating at a hands-on level
• Able to maintain confidentiality of information and systems required
• Conduct that supports the company’s ethics, core values, and compliance program