Our client is an IT company that provides various services based on their client\'s needs such as helpdesk or office support. They are currently looking for candidates to apply for the IT Helpdesk Support role, who will be required to work at the client\'s worksite.
\xe3\x80\x90What will you be working on\xe3\x80\x91
Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods
Prepare service reporting and helpdesk call records with ServiceNow
Resolve enquiries or/and issues, ensuring proper follow-up & case closure
Direct unresolved issues to the next level of support personnel.
Determine the best solution based on the issues and details provided
Provide on-site support for hardware and software
Perform first-level & second-level technical support for the user\'s desktop and laptop over the phone or email.
Perform periodic preventive and corrective maintenance, and updates to software/hardware (e.g. anti-virus software)
Deploy and set up hardware, software, and network connectivity of endpoints.
Perform diagnostic tests and document results & process to incident resolution
Manage & document the inventory of hardware & software deployed
Software & hardware troubleshooting, replacement and upgrade when needed.
Requirement
\xe3\x80\x90What they\'re looking for\xe3\x80\x91
Possess NITEC/Diploma, preferably in IT or Computer related field
Preferably at least 1-2 years of IT desktop support experience (Excluding internship experience)
Possess knowledge of PC, desktop & laptop, primarily IT desktop support
Teamwork spirit, processing strong communication and interpersonal skills
Independent and fast learner
Working Hour
8:30 ~ 17:30
Benefit
\xe3\x80\x90What they are offering\xe3\x80\x91
Variable Bonus (Based on Company and Individual Performance)
Annual Leave: 14 Days
Medical Leave
Medical Allowance: Up to SGD 600/year
Monthly Transportation Allowance
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