Job Description

We are representing a global, award-winning hospitality design consultancy with studios across Asia, the Middle East, and Europe. Its work sits at the intersection of creativity, technology, and culture - and technology plays a critical role in enabling its designers to collaborate seamlessly across borders.
They are seeking a Regional IT Manager to lead and oversee all information technology operations across our international studios. This is a strategic, hands-on leadership role responsible for ensuring its IT infrastructure, systems, cybersecurity, and digital collaboration tools are reliable, secure, and aligned with the needs of a fast-paced, design-led consultancy.
You will work closely with senior leadership, studio directors, and external partners to deliver a consistent, high-quality IT experience globally - empowering our teams to do their best creative work.
Key Responsibilities
1. Regional IT Strategy & Governance
- Define and implement a unified regional IT strategy aligned with business objectives and creative workflows.
- Establish and standardise IT policies, systems, and processes across all studios to ensure consistency, security, and compliance.
- Continuously assess technology gaps and recommend improvements to enhance efficiency and collaboration.
- Partner with leadership on IT planning for new studios, expansions, and major system upgrades.
2. Infrastructure & Systems Management
- Oversee regional IT infrastructure including servers, networks, storage, backups, and connectivity.
- Ensure stable, secure VPN and remote access for cross-studio and hybrid teams.
- Manage cloud-based platforms and enterprise systems (e.g. Microsoft 365, Azure, Google Workspace, Adobe, Zoho).
- Support specialist design and visualisation software such as AutoCAD, Revit, Adobe Creative Cloud, SketchUp, Enscape, and related tools.
- Lead hardware and software procurement, deployment, and lifecycle management across regions.
3. Cybersecurity & Compliance
- Develop and maintain robust cybersecurity frameworks across all studios.
- Monitor systems for vulnerabilities, breaches, and unauthorised access.
- Ensure compliance with relevant data protection and privacy regulations (e.g. GDPR, PDPA).
- Conduct regular staff awareness and training sessions on IT security best practices.
4. IT Support & Service Delivery
- Lead regional IT support operations, ensuring timely and effective resolution of user issues.
- Manage local IT representatives and third-party service providers across studios.
- Define and track IT service levels (SLAs), response times, and performance metrics.
- Foster a strong, user-first service culture within IT.
5. Vendor & Contract Management
- Oversee relationships with all IT vendors, managed service providers, and software partners.
- Negotiate contracts and manage renewals to ensure value, quality, and reliability.
- Monitor vendor performance and continuously optimise service delivery.
6. Budgeting & Cost Control
- Prepare and manage the annual regional IT budget.
- Track spending across hardware, software, and services.
- Identify cost-optimisation opportunities while maintaining service quality.
- Support finance and operations teams with accurate IT cost forecasting.
Key Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- 8-12 years of progressive IT experience, with at least 3 years in a regional or multi-country role.
- Strong hands-on experience in:

• Network administration (LAN/WAN, VPN, firewalls, Wi-Fi)
• Cloud and server environments (Microsoft 365, Azure, NAS)
• Cybersecurity systems and protocols
• Backup, business continuity, and disaster recovery planning
• Proven experience managing remote teams and/or external IT service providers across multiple countries.
• Experience supporting creative, architectural, or design-led environments is highly advantageous.
• Excellent communication, stakeholder management, and project management skills.

- Fluent in English (written and spoken).
Key Attributes
- Hands-on, proactive, and solution-oriented.
- Strong leadership presence with the ability to influence across cultures and time zones.
- Service-minded and adaptable in a fast-moving, creative environment.
- High integrity, accountability, and attention to detail.
If you are passionate about technology, collaboration, and enabling great design at a global scale, we would love to hear from you. Apply now to find out more!

Skills Required