Job Description

Key Responsibilities

Manage daily operations of the IT/MIS department to ensure efficient delivery of IT services across the organization. Oversee and maintain IT infrastructure, ERP systems, and databases (e.g., MSSQL), ensuring system availability, reliability, and data integrity. Lead IT-related projects, including system implementations, upgrades, and integration efforts aligned with business needs. Ensure IT practices comply with the

Personal Data Protection Act (PDPA)

Maintain IT security protocols, protect sensitive data, and implement access control measures to safeguard company systems. Coordinate with third-party vendors and service providers to ensure timely delivery and support of IT services. Provide internal teams with IT solutions and reporting tools to support operational efficiency. Participate in company-led

compliance and ethics training

, and support the implementation of related IT policies. Monitor system performance, identify and resolve technical issues, and ensure high system uptime and optimal performance. Be available to provide

emergency IT support during weekends or public holidays

,

only when necessary

, with prior agreement and according to the employment contract.

Requirements

Bachelor's Degree in Information Technology, Computer Science, or a related discipline. Minimum 3-4 years of relevant experience in IT support, systems administration, or MIS roles. Strong knowledge of enterprise systems, ERP platforms, and IT security best practices. Experience in managing projects; exposure to Agile/Scrum methodologies is a plus. Familiarity with

Singapore's PDPA

, IT-related compliance requirements. * Excellent communication, leadership, and analytical skills.