Job Description

Our Team Mighty Jaxx is a unique future culture company that creates quality products across
multiple categories such as art collectibles and lifestyle items, bridging the physical & digital
world by powering it with technology. Since our inception in 2012, we have produced over
1,000 designs in collaboration with world-renowned artists and global entertainment brands
like Hasbro, Sesame Workshop, Toei Animation and Warner Bros, delivering 5 million units
of tech enabled collectibles to collectors in over 60 countries in 2020 alone.

We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their true fun-loving and high-energy
selves to the workplace. With big, vibrant dreams and a culture of high performance in our
workplace, you will always be engaged, empowered and feel positively challenged.

At Mighty Jaxx, we always extend our full support to the team to help them reach their full
potential personally and professionally. If you love keeping up with the latest trends across
different sub-cultures, love technology and are ready to embrace your creativity, we love to
have you join us in creating the most unique experiences, products and content for our
collectors!
The Job As our IT Manager, you will be the go-to person as an IT expert for the business. You will
need to embrace technology and process while being creative and flexible - able to work
both independently and with various teams. Your operational duties will include but not
limited to new hire setups, exits, data backups and restores, software installation, hardware
repair, printer support, imaging PCs, supporting video/voice systems, supporting common
office applications, building new standard PC configurations etc. Responsibilities

• You will provide computer help desk support and technical training on hardware

and software to end users

• You will troubleshoot Mac, Windows and other peripheral hardware and software

for end users via phone, email, and service desk walk-ups

• You will help set up, maintain and upgrade servers, email accounts, VPN, and

internet access for users via a stable and secure company network

• You will be in charge of ensuring proper provision of new equipment for end users

• You will help train new hires on new software and technology-related procedures

via a smooth onboarding process

• You will perform set-ups, breakdowns, and transportation of equipment such as

monitors and desks on an as-needed basis for new and existing end users

• You will examine, design and implement new internal procedures to help improve

efficiency and effectiveness. You will also ensure that appropriate processes and
policies are being followed

• You will manage daily administration and asset distribution
• You will maintain and troubleshoot all audiovisual software, hardware, and

equipment to ensure teleconferencing and videoconferencing calls run smoothly

• You will resolve all escalated technical problems
• You will maintain good relationships with both customers and vendors

Requirements

• At least tertiary level in Computer Science, Information Technology and/or 5 years of

working experience in related field

• Experienced in Windows, MS Office, Adobe and outlook set-up / use
• Strong understanding of networking concepts such as DNS, DHCP, Email, HTTP,

SSL, OSI Model, and TCP/IP protocols and applications

• Comprehensive understanding of Mac OS from command line troubleshooting to

resolving individual application failures

• Comprehensive knowledge of Windows - in issues ranging from resolving registry

conflicts to troubleshooting system crashes and performance issues.

• Experience with troubleshooting Windows and OSX Operating Systems, desktops

and printers/ print servers

• Agile and exhibits a strong sense of urgency
• Shows desire and ability to have an impactful conversation with users about their

support needs and requirements

• Excellent in task management; verbal & written communication skills with strong

follow-up

• Team-oriented and highly motivated to provide a positive user experience
• Independent, creative, critical thinker and problem-solver
• Must be comfortable working in a fast-paced, demanding environment, under

immense pressure To apply, please send an updated copy of your resume to HR@mightyjaxx.com