Job Description

Objective of role: To manage the Group Information System and Technology strategy, implementation and life cycle maintenance of IT systems. To ensure and promote, the integration of IT with key business functional departments, resulting in better alignment and the successful delivery of operational solutions within the company. To design common support standards towards continuous quality improvements, system administration and controls.Position summaryThe IT Manager oversees the following main functions at Norbreeze:a) Lead and support the company's IT projects, IT Infrastructure and IT platform in Singapore, and Vietnam.b) Develop and implement IT strategy towards system effectiveness and staff productivity, share and discuss with the CFO, the Management for successful execution.c) Work with the CFO, IT partners and service providers towards continuous improvement strategies for all technology system and applications released into the production environment.d) Establish and maintain IT Governance at group-level. Develop IT policies, SOPs and work practices. Guide regional operation team to implement good practice in IT system usage and services.e) Manage support and availability of IT platforms and solutions including selection of IT solution partners and service provider at group-level.f) Responsible for the end to end IT business solution and service delivery including support for Shared Services and Retail operations as required.g) Manage system training programs and ensure successful user adoption. Produce training/course materials or manuals using various systems and applications.h) Be proactive on the digitalisation of the group and propose/review/implement a yearly plan to allow every department to move towards digitalisation and extra-value or extra efficiency creation.Suggested Qualifications and Experience

• Degree in Computer Science, Information Systems or equivalent work experience.
• At least 5 years of IT working experience in retail/wholesale environment.
• 3+ year relevant experience with MS Dynamics NAV/Business Central and LS Retail 2013/LS Central setup and configurations.
• Technical knowledge of POS retail systems and retail business processes, application support and IT Operation Management.
• 3+ year technical hands-on experience and skill set on Windows Servers, Active Directory, Data backup, Windows OS, Office365, PC installation, configuration, maintenance and troubleshooting.
• Experience in systems integration between the ERP and other systems such as: Point-of-Sale, Business Intelligence (QlikView), PowerBI, and other third party systems.
• Able to work independently in gathering requirements from users, designing, implementing, maintaining application systems and project management.
• Requires strong leadership and communication skills. Must know how to handle problems quickly and efficiently.
• Requires vendor management experience. Must have the ability to manage multiple IT vendors.
• Familiar with IT software licensing, budgeting and procurement.
• Possess customer service mind-set, experience in building good relationship with vendor, customers and end users. Support Finance and Operations on how to effectively use the system.
• Ability to work in a fast-paced and changing environment under pressure and with challenging timelines.

Detailed responsibilities/accountabilities:

• Responsible to lead software, system process design changes and system integration between ERP and other IT systems (Point-of-sale, Business Analytics, and other third party systems).
• Able to identify and prioritize relevant IT Projects in a cost-effective and timely manner for the company retail operations.
• Ensure that all IT operational support frameworks - infrastructure, network security and data backup controls are identified and managed to keep the organization data safe and secure.
• Manage local and regional IT assets, stores Point-of-Sale system, network and security and other IT issues to support daily activities toward operational efficiency.
• Implement minor IT guidelines and procedures for retail operations.
• Negotiate effectively with vendors and administer related IT service contracts including SLAs, licensing agreements, and technology upgrades.
• Evaluate and recommend the purchase of hardware, software, equipment assets, service agreements and where applicable.
• Provide feedback to IT vendors to promote transparency and to ensure a healthy monitoring of services via the data of project delivery, issue tracking and service level performance.
• Manage small IT team and large outsourced IT vendors. Act as the main point of contact for account management, technical and business support on all assigned and approved IT projects.
• Recommend changes and addition to IT solutions and policies and prepare and makes presentations for stakeholder review and approval.
• Identify processes and activities for users to fully utilize IT systems. Work in collaboration with the departmental head in reviewing and improving existing business processes and SOPs to realize the full potential of IT solutions implemented within the Group.
• Facilitate communication and coordination between IT, business partners and outsourced service provider on current and new business requirements/activities.
• Facilitate IT system training of end-users and retail staff through preparation and delivery of training course and materials. Ensure successful user adoption.
• Acts as the company domain knowledge expert within the IT Technology space. Contributes to technical solutions through analysis and identifying options.
• Communicate system changes to the business. Ensure that processes comply with Norbreeze IT system standards and applied to local/regional technology solutions.
• Lead and performs software and hardware support, problem solving and issue resolution with internal and external resources.

Decision making: Without referral to manager

• Prioritization & delegation of tasks within system function
• Resolution of decision regarding the day-to-day implementation of the system plan
• Reviewing system to analyse the benefits/ needs to the business

After consultation with manager or others

• Development of training plans
• Development of integration of systems

Key contacts: Internal:

• Finance
• Merchandising
• Logistics
• Operations
• Marketing

External:

• R Systems
• InTwo
• Singtel
• Netika
• Cactoz

Key attributes:

• Flexibility to work effectively in a team or individual environment and on multiple projects simultaneously
• Seeks to simplify and standardize
• Seeks to automate recurring business processes for staff productivity.
• Excellent interpersonal and planning skills
• Effective time management and prioritization skills
• Very strong analytical approach to problem solving and solution development
• Ability to communication effectively, both verbal and written
• Experience in system training
• Highly organized
• Adept at multitasking in a fast paced, dynamic environment
• Project management, business process re-engineering activities, operation and vendor management.

Job Types: Full-time, PermanentSalary: $4,300.00 - $4,800.00 per monthBenefits:

• Employee discount
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary

Education:

• Bachelor's or equivalent (Preferred)

Experience:

• IT: 5 years (Preferred)