Job Description

The Group Powered by the vision of connecting businesses worldwide to transact with ease, Henatenn is an Integrated Omni-channel Commerce and Supply Chain Solutions Enabler that Harnesses Evolving Technological Innovations. The group comprises three distinct affiliates that offer a comprehensive range of solutions for the beauty and fragrances industry to include:

• NEFERTI Global Supply Chain Solutions for businesses
• NOVELA Premium Consumer Retail and Cross-border E-Commerce
• DTB Brand Acquisition, Distribution and Marketing

Customer-centricity and Warmth are deeply ingrained in the Henatenn DNA. Relationships with partners and customers are highly valued, with many lasting over a decade one of the key reasons why the company has enjoyed sustainable growth through the years. Internally, it translates to being an equal opportunity and nurturing organisation. Henatenn invests in its employees, giving them room to be creative, grow and excel, which has resulted in a high-performance team that stands united and collaborative. Everyone is empowered to overcome challenges and celebrating success together has become a part of its culture. With an established unique supply chain and distribution system that solidified over the years through continual innovation and customer interaction, the group has seen revenues exceed SGD 100 million annually. In the last decade, the group has successfully planted its footprint outside its Singapore headquarters, Henatenn is on-track to achieving its dream of global omni-presence. IT Manager About this role: The IT Manager will take the responsibility of developing and managing corporate IT standards, budgeting, forecasting, asset management, stakeholder management, and project management. You will also lead and coach a small IT team to support over 100 users across the offices and warehouse. What does success look like? End user support

• Deliver essential IT service/support for HQ and Retail Stores, such as network management, installation of software, computers and printers
• Prepare user guides and provide software training to the end users
• Assist in resolving technical issues and follow-up on cases to ensure problem is resolve
• Track and ensure service levels for technical support are constantly met
• Support user requests on Microsoft Management System as system administrator
• Assist operation and management in report generation and customization

IT Infrastructure Management

• Manage all IT infrastructure/systems according to company standards and aligned with standard practices.
• Define and implement backup, recovery & emergency procedures.
• Take ownership of the IT infrastructure setup including offices and warehouse
• Take ownership of the server room setup and operation

Procedure, Standards and Policy

• Perform yearly assessment of the existing related documents and perform necessary changes or escalation to conclude the findings if any.
• Handle Security Incident according to defined protocol and workflow, evaluate risk and impact, escalate to higher level if require.
• Assist in promoting user awareness in security protection.

IT Budgeting

• Responsible of IT related forecasting and budgeting for the financial year
• Responsible to manage and monitor the approved budget.

IT Inventory Management

• Track and manage hardware and software inventory.

People Management

• Develop objective and KPI to the team member and evaluate on a regular basis
• Facilitate best practices and knowledge sharing within the team.
• Generate suggestions and ideas.
• Promote a friendly and effective working environment.

Requirements:

• Degree holder in Computer Science, Information Technology, or related disciplines
• Minimum 4-5 years of IT experience with sound technical hands-on
• Solid experience in networking, servers, security and mobility, retail solutions.
• Good Knowledge and experience with Microsoft Dynamics NAV or Microsoft Dynamics 365 Business Central and Microsoft 365 cloud services.
• Good leadership experience, able to coach and lead a small team.
• Prior End-user facing and customer service experience in consumer goods or retail companies.
• Strong communication skills, able to manage cross functional stakeholders
• Strong vendor management skills, able to manage international telco, ISP and IT vendors.
• Knowledge and experience in application implementation is a plus.