Job Description

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SCOPE

Reporting to the General Manager, this position is responsible for managing all local computer and audio-visual technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

OVERALL OBJECTIVES

• Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated company standards and rules and regulations given by law.
• Ensure that IT & AV contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
• Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place.
• First point of contact for all IT & AV related issues within the hotel.
• Solve technical or operational problems as reported by the users.
• Ensure that equipment is in proper working order and application performance is optimized
• Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
• Ensure that backups are performed and checked on a regular basis.
• Update all computer systems with the latest security patches to minimize internal and external access security risks.
• To train end users for correct usage of IT systems and equipment, and provide confidence for daily operational needs.
• Other ad-hoc duties as assigned

REQUIREMENTS

• Diploma or Degree in IT Administration, Information Systems or equivalent, with at least 5 years of relevant IT & AV experience, preferably in the hotel industry.
• Experience with hotel applications such as Opera, Fidelio and Micros preferred
• Organized, analytical, resourceful, meticulous and confident
• Able to multi-task and work independently in a dynamic environment with good problem solving and decision-making skills.
• Good interpersonal and communication skills
• Able to work shifts/weekends as required

About Us:

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!

About the Team:

The Capitol Kempinski Hotel Singapore

Located in Singapore\'s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Timeless yet contemporary, the hotel features 155 guestrooms and suites, a lobby lounge, an outdoor saltwater relaxation pool, a fitness centre and Spa, and an exclusive event space, as well as a bespoke bar and a signature restaurant helmed by a Michelin-starred chef. The discovery continues, with the hotel connected to the luxury heritage lifestyle destination, Capitol Singapore - encompassing an exclusive 39-unit Eden Residences Capitol, a premium retail mall Capitol Piazza, and the legendary Capitol Theatre.

Kempinski Hotels