Job Description

Job Profile:

• To work on projects led by Germany HQ and provide Network Support for Asia and other regions
  

• To perform troubleshooting support for problems related to LAN and WAN connections, computer hardware/software and application systems.

• Service and support of all network & telecommunication, front office, back office, architectures & network infrastructure (LAN/WAN), WIFI, servers, security controls, PCs & peripherals; etc and ensuring implementation are in accordance with the agreed design.

• Monitor all systems and ensure all IT services are meeting service level agreement and issues are being resolved in a timely manner.

• On site or remote IT support for IT hardware/software, follow up to remediate the vulnerabilities and/or threats and network related issues on users’ PC.

• Review all technical support related processes and documentation for continuous improvement.
  

• Basic knowledge of LAN, WAN, and Security is a must.

• Initiation of changes/administration is not required in this function.

• Basic knowledge is required.

• Limited changes and administration are to be carried out.

• Basic knowledge of Windows Server and Citrix is required.

• Initiations of changes/administration are not required.

• Basic knowledge is required

• Initiations of changes/administration are not required.

• Knowledge not requires as can be obtained during training

• Knowledge not required, can be obtained during training

• Knowledge and experience in the modules SD, MM, WM and PP are required.

• Solution provider for first and second level tickets.

• Local point of contact for process questions and optimization.

• Experience and knowledge in Project Management is required.

• Project implementation in co-corporation with the local affiliates and Head Quarter.

• Programming skills are not required.

• Basic knowledge is required.

• At least 3-5 years’ experience in an IT System/Network Admin role preferably from a MNC

• Excellent English communication skills both verbally and written

• Adaptable and open to different cultures

• Degree in Computer Science / Telecommunications / Information Technology or any relevant qualifications

• Relevant IT experience

• Excellent troubleshooting, problem-solving and analytical skills.

• Willingness to travel

• Traveling required in the Asian region one week a month.

• Traveling to HQ in Germany shall be expected ones to twice a year

• University

• Require to work outside office hours during scenarios of network related outage.

• European base working experience

• Independent worker

• Positive and proactive attitude

• Team player