Job Description

TD Bank Group Headquartered in Toronto, Canada, with more than 90,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offer TD Bank Group Headquartered in Toronto, Canada, with more than 90,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to over 27 million customers worldwide through three key business lines: Canadian Retail including TD Canada Trust, Business Banking, TD Auto Finance (Canada), TD Wealth (Canada), TD Direct Investing and TD Insurance U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab Wholesale Banking including TD Securities TD had CDN$1.8 trillion in assets on July 31, 2022. TD also ranks among the world's leading online financial services firms, with more than 15 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol 'TD'. In Singapore, TD operates as The Toronto-Dominion Bank, Singapore Branch and Toronto Dominion (South East Asia) Limited, which are collectively known as 'TD Singapore' since 1979. The key business in Singapore is TD Securities which is part of Wholesale Banking. Department Overview: TD Batch Operations is a 24x7x365 providing front line support and monitoring of the banks critical batch environment. Canadian and US critical application Batch and File Transmission processing. In this role you would be responsible for monitoring TD banks production batch and file transfers, providing incident and management as well monitoring SLA/SLO's. You would be working on the mainframe with distributed systems, using tools such as CA7,TSO,Autosys, Idash, Tibco MFT, ServiceNow and others. Batch Operations provides front line support and monitoring of the banks critical batch environment. The primary focus of the team is monitoring / surveillance / L1 support of the following platforms: US mainframe batch processing CDN mainframe batch processing CDN / US Distributed Batch Processing across CA7 and Autosys File transmission across TCP / FTP / NDM / Tibco platforms Incident Management: Effectively handle incident management for outages effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders Ensure timely notification and escalation of possible or occurring issues/problems, options and recommendations for prompt resolution Resolution of customer / client requests Change Management: Provide effective change management discipline, ensuring stability to the production environment May perform testing according to test plans, monitor and report on results, and work with others on problem resolution Support the installation, configuration, upgrade of business applications/systems in coordination with appropriate stakeholders The role will require daytime shifts from 7am - 7pm / 8am - 8pm (depending on daylight savings time) on a rotational basis. The role will also require candidates to be able to work from office a few days a week on a hybrid basis. Inclusiveness: At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential.