Job Description

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Information Technology
Travel Percentage : 10 - 15%
Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
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About the role : u202F
As a Systems Operations Analyst, your skills will keep our industry-changing technology platforms humming smoothly. While building your skills and your career, you will support client-facing systems and applications while driving issue resolution and proactively investigating errors.
About the team
You will join dynamic IT team which work on a large variety of operational and project related tasks and technologies. The team are responsible for financial IT systems which involve careful handling and a process driven approach to the IT environment.
What you will be doing:
Monitoring hardware and software in 24x7 processing environment to ensure peak performance at full capacity.
Recognizing abnormal processing conditions and responding appropriately to resolve errors in a timely manner.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
What you will need:
Knowledge in financial services industry
Skills in Windows and Linux operating systems and Network technologies
Familiar with Transaction Processing Systems, Card Management Solutions or related Banking systems
Familiar with ITSM processes. ITIL certification is a plus.
Ability to use production control tools and resources to analyze and respond to all system processing errors.
What we offer you:
A career at FIS is more than just a job. Itu2019s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Information Technology
Travel Percentage : 10 - 15%
Are you curious, motivated, and forward-thinking? At FIS you\u2019ll have