Job Description

An exciting IT Operations Analyst job opportunity has become available at a global asset management company. About the IT Operations Analyst Role:
This person will be responsible for the operational elements of the day-to-day running of desktops, servers, network equipment and telephony administration related to IT Infrastructure environment while acting as an escalation point for the infrastructure support team. Key Responsibilities:

• Provide BAU operations support and infrastructure project capability for all aspects of the internal IT infrastructure including but not limited to the desktop, server, network and telephony infrastructure
• Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers when required
• Ensure IT incidents are dealt with and logged in the defined service desk tool, tracked through to resolution and where possible implement steps to prevent re-occurrence
• Participate in local and regional projects when required
• Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers when required
• Perform other duties as assigned by line manager

To succeed in the IT Operations Analyst job, you should have a high level of expertise on Microsoft Stack and good knowledge of key technologies such as Active Directory, Group Policy, VPN and fundamentals of networking. Key Requirements:

• Diploma/degree in Information Systems, Computer Science or Computer Engineering or equivalent with a minimum of five years of experience in the IT field
• Strong knowledge od Microsoft Stack and key technologies associated with it such as Azure, Microsoft Team, Office 365, Exchange, Active Directory, Group Policy, DNS, DHCP, Win10 Desktop, SharePoint, MS Office, MS Outlook, etc.
• Strong knowledge of the fundamentals of networking including TCP/IP and routing, LAN and WAN setups and concepts
• Good knowledge of software packaging using automation tools such as Chocolatey, or SCCM
• Good knowledge of VPN, and RDP working principles
• Good knowledge of configuring mail and troubleshooting of Mobile Device Management system (Airwatch/BEP/Intune, etc.)
• Good knowledge of the fundamentals of IT security

This exciting opportunity is with a global asset management company. If you are confident and have a can-do attitude, the potential rewards are significant. The business is also very focused on developing and training their people to the highest standards. If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting IT Operations Analyst job in Singapore. Apply today or drop me your resume at agnes.poh@robertwalters.com.sg to discuss this new opportunity. Do note that we will only be in touch if your application is shortlisted. Robert Walters (Singapore) Pte Ltd ROC No.: 199706961E | EA Licence No.: 03C5451 EA Registration No.: R1871844 Agnes Poh
An exciting IT Operations Analyst job opportunity has become available at a global asset management company.