Job Description

• Act as a focal point for all Project related enquiries and issues.
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
• Proactively identify risks to the services provided and work with the customer to mitigate those risks.
• Proactively manage any 'out of scope' variations to services and liaise with the customer (in conjunction with the Account Manager) on how these are to be handled.
• Ensure that effective communication on the services delivered is provided to the customer (including month or weekly service delivery reports) with the agreed timeframes.
• Ensure that regular reviews of the services provided are conducted to maintain alignment between the services and the expectations of the customer.
• Proactively manage and negotiate Deliverables with the customer.
• Produce and deliver standard and ad/hoc reports, discuss Project Delivery, manage issues, discuss charges / scope adjustment with the customer in a timely fashion.
• Work with customer counterparts across the organisation to ensure effective execution of business strategies and goal alignment.
• Maintain an understanding of industry trends that directly relate to specific customer's business strategies.
• Participate in leadership activities and providing performance feedback and developmental coaching.
• Monitor and improve team performance, providing leadership, coaching, and performance management

Job Types: Full-time, Permanent, ContractSalary: $4,500.00 - $6,000.00 per monthBenefits:

• Professional development

Schedule:

• Day shift
• Flexible hours
• Monday to Friday