It Service Desk/ Call Center

Singapore 339152, Singapore

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Job Summary Attend and response to maximum number of incoming calls, email and voicemails with service quality

Follow-up on all escalated incident
Logged all calls reported into the case management system
Maintains and accurately update customer\xe2\x80\x99s enquiry, problem and resolution into the case management system
Generates management reports
Provides assistance and guidance to junior colleagues
Perform other duties as assigned

Job Type: Contract
Contract length: 12 months Salary: $2,300.00 per month Work Location: In person Expected Start Date: 17/04/2023

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