Job Description

Location:

Bukit Merah

Employment Type:

1-Year Renewable Contract

Salary:

Up to $2,700 per month

Primary Scope

Assign incidents to the on-site team and track them to closure Perform case appointments and manage call agents Review call agents' daily ageing tickets Provide desktop support, including receiving, prioritizing, documenting, and resolving end-user help requests Escalate incidents when necessary to meet SLA expectations and maintain customer satisfaction

Responsibilities

Answer incoming calls and respond to customer emails Manage and resolve customer complaints Identify and escalate issues to supervisors when required Provide accurate product and service information Research information using available tools and resources Investigate, identify, and resolve customer issues using applicable software Route calls to the appropriate support teams Document all call details according to SOPs Follow up on customer cases when needed Complete call logs and generate reports Resolve Help Centre service requests Perform technical escalation when required Troubleshoot and resolve various endpoint-related issues Escalate to the Team Lead when walk-in volume increases

Requirements

Minimum Nitec in IT or a related discipline At least 1 year of experience in Service Desk, Desktop Support, or End-User IT Support Familiar with Windows OS, Active Directory (user account management), Microsoft Outlook, and mobile device troubleshooting Strong communication, customer service, and problem-solving skills

How to Apply

Click

"Apply Now"

and submit your updated resume.
Only shortlisted candidates will be contacted.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,300.00 - $2,700.00 per month

Experience:

in Service Desk, Desktop Support, or End-User IT Support: 1 year (Required)
Work Location: In person