It Service Desk
Manila, Philippines
Job Description
IT Service Desk
Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.Tasks and duties:
- Responding to IT support requests over the phone, via email and in person.
- Downloading, installing and configuring software to meet user requirements.
- Ensuring correct use of applications, networks and equipment.
- Testing and updating existing software.
- Escalating advanced IT support cases.
- Maintaining IT documentation including network and user details.
- Documenting records of actions taken.
- Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers.
- Ensuring computer network's optimal performance.
- Working in a call centre (where applicable).
- Analyzing issues and determining correct software or hardware solution.
- Health insurance
- Paid training
- Promotion to permanent employee
- Night shift
- 13th month salary
- Do you have BPO working experience as Service Desk, TSR or CSR?
- Willing to work on-site in Quezon City, shifting/night shift schedule?
- Can start immediately?
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Job Detail
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Job IdJD1132964
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationManila, Philippines
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EducationNot mentioned