Job Description

About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported expected full-year 2021 revenues of $2.48B, a growth of 27% over 2020. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 6,000 people worldwide.


Functional Description
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions.

Functional/Business Knowledge

• Moderate understanding of general job aspects and some understanding of the detailed aspects of the job.
• Applies acquired job and company knowledge of policies and procedures to complete semi-routine tasks.

• Work at this level requires following standardized methods and under immediate supervision on assignments that are semi-routine in nature.
• Follows pre-established guidelines and procedures with minimal choice as to method of performance of the work.
• Has contact with employees at other levels within the company. Information exchanged is generally non-complex.

• Normally follows established procedures on routine work, requires instructions only on new assignments.
• Works under close supervision.

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• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.