Job Description

Executive Recruitment Company, Monroe Consulting Group is recruiting on behalf of Multinational Pharmaceutical Company, seeking for IT Service Desk Technician that will serve as first line technical support representatives, answering incoming calls and chats and working on offline requests (self-service and email). The job is based in BGC, Taguig City with hybrid setup. Fresh graduates are highly encouraged to apply.Essential Functions:

• Maintains the Service Desk by answering or responding to calls and chats, resolving problems and providing required assistance to

• Assists clients in troubleshooting and resolving all inquiries with computer equipment

• Fulfill account management requests.

Education and Experience:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.

• At least 1-2 years' experience in troubleshooting basic technical/IT concerns

• Experience as Service Desk, Technical Support or Call Center Representative is an advantage

• Must have - conversational English communication skill, comfortable to do tech support via phone and chat

Salary and Benefits:

• Competitive Salary

• Travel and meal allowances

• 10% night differential pay

• Paid leaves upon hire

• HMO with 2 dependents upon hire

• Annual Performance Bonus

• Equipment will be provided by the company

Knowledge, Skills and Abilities:

• Strong English communication skills

• Knowledge of Microsoft Windows operating systems and Microsoft Office products.

• Basic knowledge of Active Directory

• Must be able to multitask and pay close attention to detail

Work Schedule:

• Night Shift (9pm to 6am)
• Hybrid setup
• Willing to work in BGC, Taguig City at least 1 to 2 times a week

Job Types: Full-time, Permanent, Fresh graduateSalary: From Php30,000.00 per monthBenefits:

• Additional leave
• Health insurance
• Life insurance
• Paid training
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please provide your active contact number and email address.
• Are you residing around Metro Manila? If yes, where?

Language:

• English (Required)

Shift availability:

• Night Shift (Required)