Job Description

This role:

IT Service Management

Client: Fortune 500 IT services Company

Location: Central

Role & responsibilities:

• Coordinate, collate and automate the relevant service reporting, key performance indicators, measurements, and action items.
• Coordinate incidents, problems, and service request management. Implement problem management process (in consideration of automation) with contract teams, including preparing for and conducting post incident review meetings
• Drive first draft of client facing and internal reports to final approval.
• Collate and prepare all the reports for the weekly, progress report meetings, minute and follow-up on the action items discussed in the meeting.
• Explore tools that can collate all service assets information on the cloud and ensure continued support, warranty and maintenance managed as part of the ongoing operations lifecycle management.
• Prepare monthly service report based on the agreed format. ITIL V3/4 certification

Requirements:

1 - Incident Management

2 - Configuration & Release Management (Intermediate)

3 - Program Project Management (Intermediate)

4 - Service Management Framework Design and Implementation ( Intermediate)

Additional Information

Career Level

Junior Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

4 years

Job Type

Contract

Job Specializations

,

Company Overview

Peoplebank Singapore Pte Ltd is a leading multi-specialists recruitment company covering IT, Accounting & Finance, Banking & Financial Services, Sales & Marketing, HR, Legal and Business Support. We place the brightest professionals into some of the region\'s top employers.

We ensure that the services we provide are cost-effective and timely staffing solutions, so that our clients can continue to focus on results. Our core competency is the placement of temporary, contract, contract-to-hire, and permanent professionals.

Peoplebank Singapore is part of the Chandler Macleod Group, Asia Pacific\'s leading talent solutions provider and an arm of RGF Staffing, 4th largest recruitment company globally, owned by Recruit Holdings.
Our goal is to exceed the expectations of our clients, by providing the highest quality and true value in every aspect of our service.

Our team of qualified Consultants comes from a diverse range of industries and backgrounds. They are trained professionals with many years of experience and are able to quickly and efficiently match your skills and career objectives with job or project opportunities. We offer attractive salary and benefits packages for all our positions. Feel free to send in your resume for any of our job postings or call our office to enquire or chat with our Consultants.

EA Licence Number : 08C5248

Company Website: www.peoplebank.asia
Address: 8 Cross Street, #23-07, Manulife Tower, Singapore, 048424.
Company Mainline: +65 6429 1250
Main email:

Additional Company Information

Registration No.

199802032E

EA No.

08C5248

Company Size

1 - 50 Employees

Average Processing Time

17 days

Industry

Human Resources Management / Consulting

Singapore Post