Senior Manager, It Service Management

Singapore, Singapore

Job Description


  • Nearest MRT: Paya Lebar MRT
Accountable and responsible for the end-to-end IT service management lifecycle, that includes service level management, continuity management, performance management, change/release management, etc. The individual manages IT service management strategy with regards to service delivery and aligns with other Service Managers on a regular basis.

Job Scope:
  • Ensure the implementation of IT Service Mgmt. processes
  • Ensuring issue-free operation based on service mgmt. according to ITIL, including all service components and service dependencies
  • Assurance of IT-based service quality according to the SLA/OLA
  • Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA
  • Monitor the implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans
  • Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.)
  • Responsible for escalation management with regards to Service Delivery
  • Act as a quality gate keeper to ensure operational readiness for changes/new releases/initial rollout, e.g. as the lead in Change Advisory Board
  • Manage the service design and maintain the related service catalogue items (incl. service description)
Key Stakeholders
  • Service Managers/Owners (other services)
  • Demand Manager
  • Incident & Problem Mgr.
  • IT Governance Manager
  • IT Financial Manager
  • Suppliers/Vendors
  • IT Heads
Job Requirements:
  • In-depth knowledge of the IT Service Management framework
  • Proven experience in ITSM and in-depth knowledge of the processes of service mgmt. (ITIL)
  • Experience in IT Planning and Controlling
  • Knowledge in application lifecycle
*Shortlisted candidates will be informed.

Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Senior Manager, IT Service Management"

Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423

Canete Christopher Miguel EA License No.: 02C3423 Personnel Registration No.: R23112144

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Job Detail

  • Job Id
    JD1352907
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned