Senior Manager, It Service Management
Singapore, Singapore
Job Description
- Nearest MRT: Paya Lebar MRT
Job Scope:
- Ensure the implementation of IT Service Mgmt. processes
- Ensuring issue-free operation based on service mgmt. according to ITIL, including all service components and service dependencies
- Assurance of IT-based service quality according to the SLA/OLA
- Derive improvement measures and track their implementation development and provision of figures in terms of costs of the services and the degree of fulfillment of SLA
- Monitor the implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans
- Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Change and Configuration Mgmt.)
- Responsible for escalation management with regards to Service Delivery
- Act as a quality gate keeper to ensure operational readiness for changes/new releases/initial rollout, e.g. as the lead in Change Advisory Board
- Manage the service design and maintain the related service catalogue items (incl. service description)
- Service Managers/Owners (other services)
- Demand Manager
- Incident & Problem Mgr.
- IT Governance Manager
- IT Financial Manager
- Suppliers/Vendors
- IT Heads
- In-depth knowledge of the IT Service Management framework
- Proven experience in ITSM and in-depth knowledge of the processes of service mgmt. (ITIL)
- Experience in IT Planning and Controlling
- Knowledge in application lifecycle
Interested applicants please send in your updated resume to jeffrey.koh@experis.com.sg with the subject "Senior Manager, IT Service Management"
Jeffrey Koh Kok Ann
Registration No.: R1770345
EA License No.: 02C3423
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Job Detail
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Job IdJD1344405
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned