It Servicedesk
Job Description
Qualifications:
- At least 1 year of working experience as Service desk Support/Staff, First or Second level Technical Support Engineer
- Graduate of IT or computer related course
- Must have both good communication and technical skills.
- Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
- Able to handle and pacify customers irate customers.
- Fast learner and can easily adapt and build rapport to customers/users.
- Good customer service skills.Responsibilities: - Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
- Logged all request received on ME SDP Ticketing System and continuously monitor status.
- Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
- Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
- Monitor and update the status accordingly as deemed necessary.Job Type: Full-timeBenefits:
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Shift system
- 13th month salary
- Overtime pay
- Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD1092667
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMandaluyong, Philippines
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EducationNot mentioned