Job Description

Job Summary:The IT Specialist is the first point of contact in troubleshooting and solving end user technical concerns. They respond to a high volume of service tickets daily, and applies their knowledge of hardware, middleware and applications that run in various platforms within the organization. The role holder is part of a team that receive and manage system alerts, user concerns, trouble tickets and applies an ITSM structured diagnosis to handle service requests and issues.Job Specification:

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent
• Has 1-3 years working experience in providing IT Technical Support
• Preferably has working experience in retail and distribution systems for cargo, courier and/or remittance industry, financial services and supply chain management
• Experience in large multinational organizational and ISO processes is a plus
• Extensive experience in hardware and software/application support
• Knowledge in SQL is an advantage
• Knowledge in supporting Android OS and Apps is an advantage
• Knowledge in Zebra handheld devices is an advantage
• RMM and MDM (SOTI, RDP, other remote tools) support knowledge is an advantage
• Familiarity with OSTicket is an advantage
• 90%-100% onsite work arrangement within NCR offices of LBC
• Intra-office travel within NCR will be required

Skills:

• Excellent root cause analysis skills
• Advanced skills in troubleshooting Windows operating system REQUIRED
• ITIL foundation certification is preferred but not required
• Excellent interpersonal and communication skills
• Customer relationship management
• High level of initiative and able to cope with pressure
• Detailed oriented and thorough in their ability to resolve concerns

Job Type: Full-timePay: Php20,000.00 - Php25,000.00 per monthBenefits:

• Pay raise

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Bonus pay

Ability to commute/relocate:

• Pasay City: Reliably commute or planning to relocate before starting work (Preferred)