Job Description

• Bukit Merah - Singapore
• 5 Days || 9am-6pm || $2,600-$3,500
• WINTEL servers / Microsoft Operating Systems / Router configuration / Network and Printer setup / Security Appliances

Interested applicants kindly click on the \xe2\x80\x9cApply Now\xe2\x80\x9d button and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Responsibilities:

• Responsible for break-fix support for IT related equipments
• Support the project manager(s) and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
• Supports new projects, OS installations, upgrades, patches and creation of documentation
• Supporting the roll-out of new applications
• Setting up new users\' accounts, profiles and dealing with password issues
• Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to establish workflow
• Perform root cause analysis, repairing system software, troubleshooting performance issues, OS configuration and hardware failures
• Perform preventive and corrective maintenance works as schedule
• Responding within agreed time limits to call-outs
• Ensure an efficient tracking system of all paper-work
• Review and conduct impact analysis of IT infrastructure requirements and issues
• Provide support for customer calls to ensure SLAs are kept and identify potential relationship disturbances.
• Keep management informed by tracking incidents and customer requests and escalate if necessary
• Analyze customer satisfaction, identify, manage and help resolve IT related issues that negatively influence the relationship to the customer
• Work within a team environment to ensure availability of customer\'s servers with significant business or IT impact

Requirements:

• Minimum 2-year experience in an IT position
• Diploma in Computing, Computer Science or Computer Engineering or Equivalent
• Working knowledge in experience with WINTEL servers and Microsoft Operating Systems
• Basic knowledge of Router configuration, Network and Printer setup, Security Appliances
• Understanding of/and commitment to IT as a service function and business enabler
• Knowledge should extend through operating System Support, Server Virtualization, server builds, basic network troubleshooting
• Knowledge in cloud platforms such as Microsoft Office365 and Azure would be preferred
• Knowledge in using reporting tools would be preferred

Interested Personal can Contact to :+65 9837 8400(Javier)

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Additional Information

Career Level

Junior Executive

Qualification

Not Specified

Years of Experience

2 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

11 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory