It Support Engineer
SG, Singapore
Job Description
Role Overview:
We are seeking a proactive
L1 Onsite IT Support Engineer
to deliver day-to-day technical support at our Woodlands office. The ideal candidate will manage end-user issues, perform device troubleshooting, and maintain IT standards in coordination with the global IT team.Key Responsibilities:
Provide L1 support for desktops, laptops, printers, and mobile devices. Perform password resets, MFA updates, basic diagnostics, and BitLocker recovery. Handle imaging, software installation, and user onboarding support. Support meeting room technology and troubleshoot uniFLOW printing solutions. Maintain accurate documentation and update knowledge bases. Coordinate with regional IT teams for escalations and issue resolution. Ensure compliance with IT policies and security standards.
Qualifications:
1-2 years of experience in a similar onsite IT support role. Familiarity with Windows OS, Office 365, Active Directory, and basic network troubleshooting. Hands-on experience with device imaging, hardware setup, and software installations. Strong customer service and communication skills in English. Ability to work independently and manage time efficiently.
Mandatory Experience :
Have experience supporting VIP
Able handle VIP{ request , Adhoc standby, immediate / fastest response
Able to handle stress when need to resolve VIP issue on the spot
Performance Expectations:
Ticket Handling: ~75+ tickets/month SLA Resolution Rate: ? 95% CSAT Score: ? 95% First Contact Resolution: ? 40%
Job Type: Contract
Contract length: 12 months
Pay: $1,838.99 - $3,200.00 per month
Experience:
IT support: 2 years (Preferred)
Location:
* Singapore (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1574027
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSG, Singapore
-
EducationNot mentioned