Job Description

Title:

IT Support Engineer

Location:

LLMG Flagship, Singapore

Reports To:

Head, Cybersecurity & IT



About Longevity & Lifestyle Medical Group

Longevity & Lifestyle Medical Group (LLMG) is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.

At LLMG, we are guided by two sets of commitments:

Our Operating Principles - how we work and hold ourselves accountable as a team:

Mindful. Ownership. Rhythm. Winning Mindset.

Our Brand Promises - what we bring to our clients and the lens for everything we create:

Connection. Impact. Trust. Empowerment. (CITE)

This isn't just medicine. It's a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.



Role Overview

We are looking for a reliable and enthusiastic IT Support Engineer (L1) to provide day-to-day end-user support across hardware, software, and network systems. You will play a key role in onboarding, first-level troubleshooting, and helping to ensure an efficient and secure IT environment.

Key Responsibilities:

Provide frontline technical assistance to employees for devices, software, and peripherals Assist in the setup and deployment of new equipment (PCs/laptops, monitors, printers, phones) Troubleshoot basic issues related to connectivity, system settings, or standard software Handle support ticket logging, tracking, and resolution/escalation as needed Assist with IT inventory management, user onboarding/offboarding, and password resets Follow documentation and internal support guidelines to ensure consistency

Requirements:

Qualifications & Experience:

2+ years in a helpdesk or technical support role Basic understanding of Windows and macOS environments Familiarity with Microsoft 365, user support tools, remote desktop solutions, VOIP/SIP systems, and basic network support. Exposure to firewall and network configuration is a plus Prior experience working in ISO 27001 certified and/or SOC 2 compliant environments preferred Good communication and customer service skills Strong willingness to learn, document, and contribute to a security-conscious culture

Longevity & Lifestyle Medical Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team.