Job Description

Job Title: IT Support Engineer (5days/ VB/ CBD)Industry: Science & TechnologySalary: SGD 2800 - 3500Location: Central, SingaporeAbout Company: Our client is a Japanese IT company providing system operation consulting, information technology (IT) staff, office support/product sales, and security services. The company offers hardware and software services, including computers sales, Web/mail hosting, IT products/OA machines sales and installation, and computers/IT products troubleshooting and repair services; network services, which include LAN/network, DSL line, server equipment, user workstation, printers and scanners, and TV conferencing setting up services, as well as installation and setting up of security, such as firewall; and maintenance services, such as data backup setting and confirmation, windows update.: - Provide IT support during major campaigns (e.g. Power Shutdown) or peak periods- Prepare service reporting and helpdesk call record with Servicenow- Resolve enquiries or/and issues, ensuring proper follow up & case closure- Direct unresolved issues to the next level of support personnel. - Determine the best solution based on the issues and details provided- Provide on-site support for hardware and software- Perform first level & second level technical support for user\'s desktop and laptop over the phone or emails.- Perform periodic preventive and corrective maintenance, updates to software/hardware (e.g. anti-virus software)- Deploy and set up hardware, software, and network connectivity of end points.- Perform diagnostic tests and document results & process to incident resolution- Manage & document the inventory of hardware & software deployed- Software & hardware troubleshooting, replacement and upgrade when needed.Job Requirements: - Preferably at least 2 years and above IT desktop support experience in the similar position- Study at Nitec/Diploma in IT or Computer science related field are in advantage- Knowledge in VMware and Windows 10 Environment (preferred)- Good understanding of computer systems and other tech products.- Able to commit on weekend/PH for on-site support or standby.- Good team player and enthusiastic- Self-initiator on performing tasks- Resourceful and responsiveCompensation: - Working hours: Monday to Fri, 8:30am to 5:30pm - Working location: CBD (nearest MRT - Downtown)- Medical allowance up to $600 per year- Variable bonus based on performance- Monthly transport allowance- Other employee rewardsInterested applicants are invited to submit their resume via clicking the apply button.JointHire Singapore Pte Ltd.(EA License No.: 17C8920)Ivy Chin (Registration No.: R21100604)

A Levels