Job Description

Responsibilities and Duties:

• Installs, maintains, and troubleshoots required client and hardware, whether onsite or remotely.
• To deliver support to an organization\xe2\x80\x99s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
• Attend to user to solve reported IT issues.
• To assist and liaise with IT Backend team members and users when there are reported IT-related incidents.
• Escalate to vendor and follow through for all hardware failure.
• Liaise on any requests for related matters including requests for quotations.
• To be the single point of contact for all correspondence between vendor and users.
• Windows OS installation, Microsoft Outlook configuration for email and troubleshooting
• Basic wire/wireless Networking, Network Printer installation/ File Server
• Network Mapping & Basic knowledge on Cloud.
• Setting up Office 365 email administrator
• Windows Active directory user management
• Setting up of new PC and data transfer to new PC/Desktop/Laptop
• Assisting the Projects Engineers with new implementations and migrations
• Troubleshoot and resolve all hardware, operating system, software and application problems relating to desktops,notebooks, printers, mobile devices and PC peripheral.
• To assist to maintain and configure t-loan computers for short-term assignments.
• Setup and deploy smart-phones (Android, iOS) and tablets (Android, iOS).
• To ensure endpoint encryption is activated for computers and defined device.
• Responsible to install the organization\xe2\x80\x99s standard and approved applications on computers and mobile devices.
• 1st level troubleshooting for network issues and telephony system.
• Service Asset and Configuration Management (SACM) of end user system
• Incident Management and Problem management (eg Patch management release and change)
• Install / Remove computer software and applications.
• Work with Helpdesk team for ticket escalation and reporting
• Document maintenance for all computer systems and network infrastructure
• Preferably Junior Executive specialized in IT
• Willingness to learn and support new skills and technology as required by business
• Timely submission of work log report and monthly attendance report
• Attend weekly/scheduled engineers meeting
• Provide project management skills for small-sized projects where required.
  

Requirements/Qualifications: Willing to learn and support new skills and technology as required by business.

• Education level \xe2\x80\x93 Candidate must possess at least a Diploma/Bachelor\xe2\x80\x99s Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication) or equivalent
• Experience - Computer \xe2\x80\x93 Network/System/Database Admin or equivalent
• Specific skills \xe2\x80\x93 Must have exposure on Mobile Application roll out & Troubleshooting
• Certifications \xe2\x80\x93 Any IT related certificates will be an additional.