Job Description

:

• Provide technical support for our employees in the local offices and remote offices via various form of interaction (Email, IM, Walk-in, Ticketing).
• Support all end user computing (Windows/MAC/Mobile etc.) including conference technology (A/V & Web Conference) and applications/software within the corporate environment.
• Provide build, setup, maintain, implement, and troubleshoot for all technology related matters.
• Work closely with all users and management for issue resolutions, monitoring of corporate IT infrastructure.
• Assist in initiatives/projects to drive technology improvement and user satisfaction.

Requirements:

• At least 3+ year relevant work experience with a Diploma/Degree in Computer Science or relevant
• Good IT concepts of hardware and software, networking, data storage, data backups, and monitoring.
• Excellent communication skills (oral and written) to communicate clearly and professionally via chat, email, phone, and in-person conversations.
• Good problem-solving skills, ability to troubleshoot and resolve issues
• Core competency with Mac OS and Microsoft Windows and Familiarity with data backup concepts and systems
• Good understanding of common PC & Mac hardware components and connections.
• Good understanding of Network Protocols (TCP/IP/UDP/ICMP, etc.)
• Good understanding of common applications: email (Gmail), G Suite, desktop publishing (Microsoft Office), web browsers (Safari, Chrome, etc.).

Other desired skills:

• Working knowledge of Conference Technology, Audio Visual.
• Working knowledge with ITSM ticketing system.
• Working knowledge of Cloud base applications.
• Working knowledge of Mobile device management and support.

Rajasekar Shirley Monisha License No.: 02C3423 Personnel Registration No.: R22106767

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