Job Description

Position: IT Support Engineer
Location: Singapore
Responsibilities:

• Provide regular scheduled and ad hoc support for IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems to the client, Team Lead or Service Delivery Manager until they are resolved.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company\xe2\x80\x99s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 3-4 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in both English and Chinese
• Immediate availability will be an advantage

Computer Skills

• Client system Microsoft certification
• Windows 7/8/10 MCP/MCITP, MCTS/MCDST, MCSA/MCSE highly desirable
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Windows Server experience
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience (checkpoint firewall and HP switches is a plus)
• VDI

About systemsGo
systemsGo is an established and respected IT Consulting, IT Services and IT Project Management company headquartered in Tokyo. Founded in 1998, is recognized for consistent high quality IT solutions combining local awareness with the ability to communicate with IT HQ abroad and implement global IT standards in a local context. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations across the Asia Pacific region.
In addition to the Tokyo headquarter, we have offices in Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Delhi and Sydney, and delivery capabilities in other key Asia cities such as Seoul, Kuala Lumpur, Hyderabad, Macau, Bangkok and Melbourne. Whilst your role will be based in one location, your client base will reach across the entire Asia Pacific region.