Job Description

The Company:

Our client is an information technology consultancy with building construction corporation that are expanding the team and are looking for IT Support Officers.

The Role:

As an IT Support Officer, you will be responsible for the following:

• Support Windows and Linux system.
• AD administration, creation, modification, deletion of user id, groups, permissions, gpo policy
• Ensure all systems are configured and set up according to the agency security standards and requirement.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform change management and service request related to client platforms.
• Monitor and ensure all SLAs are met.
• Review logs and taking the necessary remedial and corrective measures.
• Document & maintain the configuration of the systems/applications.
• Ensure the backup and restoration services are functioning - Ensure antivirus definition are up to date.
• Perform monthly and ad-hoc patching and ensure all systems do not have vulnerabilities, operational and application issues after each upgrade and/or patch application.
• Monitor and finetune the performance of the system e.g. CPU, RAM, hard disk space.
• Manage and maintain system tools and other scripts to manage, automate scheduled tasks/jobs, log extraction, data extraction/transfer for rapid elasticity of systems administration operations.
• Remediation.
• Initiate and coordinate all hardware and software maintenance activities required to upkeep the availability, security posture and productivity of the IT infrastructure.
• Liaise and work with the application, network, security team and third-party vendors on new installation, upgrade projects and ongoing issues.

• Min Diploma in IT related discipline.
• Min 3 years of relevant working experience.
• AWS /MCSA certifications.

• Bonus
• Mobile allowance

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