Job Description

Teceze is a leading information technology, consulting and business process services company headquartered in the UK and has offices across 15+ countries. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Teceze has a dedicated workforce of over 1500+ employees, serving clients in 75+ cities across 6 continents. Our Main Goal in this Role Desktop Technician will provide day to day local\\remote desktop support, accept, and treat Incident tickets assigned to his/her support queue, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system (Service Now) The candidate will provide local onsite support to the customer through deskside visits or by manning the IT Spot walk-up counter. Desktop Support Engineer is mainly engaged in break-fix activities, fault diagnosis and resolution of end-user hardware or software issues and questions that require hands-on treatment. Support includes receiving and shipping end user equipment, device reinstallations or swaps, equipment delivery. What You Will Be Doing

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, other authorized desktop application.
• Install, upgrade, support and troubleshoot for end-user equipment.
• Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
• This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Required Skillset

• Minimum of 1-3 years of IT experience.
• Experience of support end-user devices in an enterprise desktop environment.
• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
• Mobile device management including IOS and Android devices, enterprise encryption solutions

Regards Jai Teceze Ltd P: +1 347-441-4706 Email:Jai.kumar@Teceze.com UK: 14 Dock Street, London, E1 8JP
US: 388 Market Street,San Francisco,CA 94111 Job Type: Full-time Work Location: In person