Job Description

Who are we?CARES is the University of Cambridge's presence in Singapore. Our activities are sponsored by the National Research Foundation's CREATE programme, based at the National University of Singapore, University Town.Our team is comprised of world-class scientists and professional support staff working in a vibrant, fast-paced environment with great opportunities for knowledge and skills development. Further information on our activities can be found at www.cares.cam.ac.uk.Who are we looking for?We currently have an opportunity for an IT Support Trainee. This is a trainee role - with a possibility of conversion to a permanent IT Support staff - and all training required will be provided. Working closely with the IT Manager, the purpose of this post is to support CARES researchers and professional support staff using their IT effectively in research and operations. This is an excellent opportunity to gain essential skills and build your IT knowledge and experience. Skills that you will develop include multi-tasking, team building, problem solving, system management, time management, customer service, technical skills, and working with the latest technology.No previous IT support experience is required; however, the successful candidate should have a high-level of interest in IT, good oral and written communication skills in English, and be able to clearly demonstrate their understanding of customer service. Previous experience of working on their own initiative as well as part of a team will also be helpful.Duties and Responsibilities

• Support set-up and installation of new desktops and laptops
• Support purchase processes for IT hardware, software, and accessories
• Repair and/or recondition hardware as needed
• Be a first point-of-contact for users, answering queries and assisting with responding to IT incidents
• Liaise with building management and partner organisations as needed for networks and access issues
• Provide cover during the IT Manager's absence
• To carry out other duties as required by the evolving needs of users and the organisation

What skills do you have?

• Strong interest in technology
• Excellent communication skills in English, both orally and in writing
• Ability to work on their own initiative
• Ability to work effectively as part of a team
• Experience of working in a customer service environment

What can we offer you?This is an interesting role, working in a stimulating environment with friendly, highly motivated colleagues. We offer a competitive starting salary in line with your skills and benefits package.To apply, upload your CV and a cover letter, stating why you want to work for CARES, providing examples of how you meet each of the person specification requirements listed above, tohttps://talent.sage.hr/jobs/bf4b8767-1d30-4e6b-9a1b-73dfa004c9b2Please note that CVs without a cover letter will not be considered. Please also provide a Singapore contact number and email where you can be reached, should you be shortlisted for interview. Interviews will be in person, at our offices at the CREATE Tower, University Town, NUS, and may be arranged at short notice.Job Types: Full-time, PermanentSalary: $1,800.00 - $3,000.00 per monthSchedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus