System Maintenance and Monitoring:
Perform regular maintenance tasks such as updates, patches, and backups on system and network.
Continuously monitor system performance and health, identifying and resolving issues proactively.
Ensure all IT systems and infrastructure are running efficiently and securely.
Troubleshooting and Support:
Respond to and resolve system-related issues and outages in a timely manner.
Provide technical support and assistance to end-users and other IT team members.
Document issues, troubleshooting steps, and resolutions in the ticketing system.
Security and Compliance:
Implement and enforce security policies and procedures to protect IT systems and data.
Ensure compliance with industry standards and regulations.
B ackup and Disaster Recovery:
Manage backup systems and procedures to ensure data integrity and availability.
Develop and maintain disaster recovery plans and conduct regular testing.
Documentation and Reporting:
Maintain detailed documentation of system configurations, maintenance activities, and procedures.
Generate and analyze system performance reports to identify trends and areas for improvement.
Collaborate with other IT staff to develop and implement best practices.
Collaboration and Communication:
Work closely with other IT team members to support various IT projects and initiatives.
Communicate effectively with stakeholders to provide updates on system status and maintenance activities.
Train and mentor junior staff as needed.
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