It Technical Support Engineer

Singapore, Singapore

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To support users remotely from different locations through the use of an appliance.
Provide First Call Resolution (FCR) technical support
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
Troubleshoot and investigate cause of user's problem
Update work information with all troubleshooting steps used in the ticketing system
Set Incident to "Resolved" if User's problem has been solved
Reassign ticket if agent is unable to resolve ticket

Job Types: Full-time, Permanent, ContractSalary: $2,000.00 - $3,000.00 per monthBenefits:

Schedule:

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