It Technical Support Specialist
Singapore, Singapore
Job Description
Provide level 1 & 2 technical support for desktops, laptops, tablets, mobile devices, peripherals
and other supported computer software and hardware related devices on day-to-day operations.
- Act as SME for Apple devices (e.g. iPhones, iPads, MacBooks), iOS and MAC OS 10.13 or
- Must have at least one of the following certification:
- Apple Certified Macintosh Technician (ACMT)
- Apple Certified Support Professional
- Apple Certified Trainer
- Proficient in video content editing skills is highly desired.
- Strong skills and knowledge in troubleshooting Windows 10, MS Office 365, OneDrive, MS
- Manage incidents, requests, knowledge base and IT assets through Service-Now ticketing
- With a very strong desire to learn, embrace and appreciate a wide range of innovative and
- Participate in preparing and supporting classes in running in-house, web-based or VR
- Participate in meetings to talk about the team’s challenges, process improvement and
- Support video conference meetings, classes, talks, webinars and various events in the campus.
- Create & manage technical system procedure documentation and ensure it is updated and
- Provide technical advice and recommendations to the members of the staff, faculty and students
- Maintain excellent customer service by communicating effectively, efficiently and in an
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Job Detail
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Job IdJD1042320
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned