Job Description

MY BUSYBEE, INC., THE FASTEST-GROWING I.T. COMPANY IN THE PHILIPPINES, IS LOOKING FOR PASSIONATE, CAREER-DRIVEN, AND TALENTED INDIVIDUALS TO JOIN OUR GROWING TEAM!The Technical Support Staff is responsible for managing, maintaining, and repairing IT systems in the company. The responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.He/She should be technically skilled with excellent interpersonal skills. Technical Support Staff troubleshoots technical issues, provides timely customer feedback, and supports the roll-out of new applications, among other duties.Moreover, Technical Support Staff needs to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.Responsibilities:

• Identifies hardware and software solutions.

• Troubleshoots technical issues.

• Diagnoses and repairs faults.

• Resolves network issues.

• Installs and configures hardware and software.

• Speaks to customers to quickly get to the root of their problem.

• Provides timely and accurate customer feedback.

• Talks customers through a series of actions to resolve a problem.

• Follows up with clients to ensure the problem is resolved.

• Replaces or repairs the necessary parts.

• Supports the roll-out of new applications.

• Provides support in the form of procedural documentation.

• Manages multiple cases at one time.

• Tests and evaluates new technologies.

• Conducts electrical safety checks on equipment.

• Performs additional tasks that are related to the department.

Qualifications:

• Degree in Computer Science or Information Technology.

• Experience with remote desktop applications and help desk software is a plus.

• Knowledge in PHP, MYSQL/SQL, HTML/CSS

• Excellent English communication skills both written and verbal.

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Experience in BPO is a plus.

• Must be a Filipino citizen living in the Philippines.

Additional Requirements:

• Stable internet connection and working computer since this is a work-from-home position.

Job Types: Full-time, PermanentSalary: From Php15,000.00 per monthBenefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Rotational shift
• Shift system
• Weekends

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 25% (Preferred)